Below is the feature list outside of the standard features you would expect from a DMS (dispatch management system). A full list of features would be exhaustive. If you have any specific questions please feel free to email us using the email address at the bottom of this page and we will be happy to help.
Allows you to capture up to 7 customer bespoke booking references, e.g. Cost Centre, Project Reference, Budget Centre etc. These can be named specifically as defined by the customer and will appear across all booking modules, internal booking engine, the passenger app, the B2B web booking engine so each booker is familiar with the information being asked.
Against each customer account you can upload an excel file that would contain reference numbers provided by the customer, at the time of booking references provided by the customer will be validated against this list. If the number not present then the booking is restricted.
You can add bookers to each customer account, they can then use our B2B and B2C web booking engines, and the passenger mobile app. The user has its own communication plan and follows the rules and compliance information requirements of the parent customer account.
You can, on a customer by customer basis (even down to individual users for each customer) define a communication plan, in any language, that would enable you to;
Ability to highlight a customer account so it stands out on the unallocated rides page, making it more visible to a dispatcher.
Ability to add a percentage value that when SmartDispatch™ runs it allocates all rides booked under the particular customer account ahead of time by adding the value to the dispatch time. Enables you to prioritise customer accounts over others, ensuring a better service delivery.
Option to prevent a driver handing back the ride from the driver app, helps deliver constant service to your high profile accounts.
Customer feedback module to reach out to passengers, post ride, to gain their opinion, options include, Feefo, DriveProfit or our internal feedback process.
On-demand surge pricing, same principle as flight operators use, the closer to the time of travel you can uplift the price based on the date time the request is being made in relation to the date time of the booking.
Option to switch SmartDispatch™ on or off.
Internal invoicing module to bill clients.
Options to have individual Terms and Conditions for each customer account when sending any communication, booking confirmation, booking amendment, ride status updates and / or invoicing.
Our driver app, when loaded on a tablet, acts as a meeting board with the passenger name printed clearly on the screen. You can also upload on a per customer account basis a set of unique logos that are displayed along the top of the screen.
MyFleet’s pricing matrix is one the most complex in the world and will cover any and all current used pricing methods.
Module to control pricing variables based on:
Complete document handling suite to store and view remotely documents relating to the vehicle, insurance, taxi license, permits etc.
Assign operating permits relating to the vehicle with expiry dates. When these dates are reached the vehicle is excluded from performing rides. Increases passenger safety.
Platform validates each vehicle when it is added and stores CO2 emission data on a per ride basis for reporting and offsetting.
Assign a vehicle to perform another service type, e.g. a standard MPV / people mover can perform rides where a standard saloon is requested, but cannot perform rides where a VIP saloon has been requested.
Ability to assign attributes where the vehicle has equipment on board, e.g. WiFi, baby seat, newspaper etc.
All options below are calculated during the pay run and results are exported to either your online accounting package or an excel spreadsheet / PDF
This module enables you to draw shapes, join them together as a route and then set prices against those shapes on a per customer and per service type basis.
Draw zones such as airports, towns cities even down to a single building.
Module that allows you to pull government authoritative data for a specific zone, e.g. New York, Paris, down to towns, villages and suburbs. These shapes are drawn as per the specified legal authority data provided.
Set specific prices for each customer account (or a global price), affiliate and driver for each route.
Copy route prices between customer accounts or from service type to service type to save time.
Ability to add an URL to eahc route when using our B2C web booking engine that will hyperlink the route displayed on the page to a specific URL on your site.
Create a affiliate instance in MyFleet which is automatically paired to your instance. This is not parent child, the newly created instance is setup as a many to many relationship allowing the affiliate to log into their own portal to assign and track your rides sent to them. You can also import an excel file to instantly create multiple affiliate instances at the same time.
Create an instance to either give access to our full DMS that they can use to book and manage their own rides, or create it so the affiliate logs into the platform as an independent operator which is geared up to purely connect demand and supply.
After creating the instance you can then assign affiliates to customer accounts, this enables you to restrict certain affiliates from carrying out rides for particular customers, it could be that they do not operate in the area where the customer has requests.
Auto dispatch bookings as they come in to your affiliate network based on set of rules around operating location and affiliate overlap in same area. Options are Best Wins, Cheapest Wins, Equal Split.
Suspend affiliate to stop rides being allocated
Option to allow the affiliate to edit a booking, when off then no action can be taken by the affiliate , only the ride owner can make changes. Same applies to cancellations.
Where MyFleet RAP (Ride Aggregation Platform) is being used you can set the ride communications, booking confirmation, ride status updates etc to come directly from the affiliate and in their branding. You can also set the option so the affiliate can invoice the client directly.
When ride is allocated you can apply a set of rules around acceptance method. If the affiliate is using MyFleet to manage their whole fleet then automatic acceptance can be set, if they are using RideBridge then a manual method is applied, this is both on the email sent to the affiliate as well as on the unallocated bookings page where they can click and accept. You can set acceptance timeout limits, if reached the ride is automatically handed back to the ride owner. You can also set a Hand-Back time out limit so the affiliate cannot hand back a ride within a certain time frame before the Time Of Booking.
You can set a fixed amount per booking sent to the affiliate which will be calculated when the affiliate invoice (self-billing) is generated.
Ability to create zone to zone prices on a per affiliate and per customer basis, you can have different affiliates running off different prices for the same customer in the same area.
Ability to view prices set by affiliates, where the affiliate is the price maker.
Affiliate self billing module where you can generate invoices on their behalf.
Manually assign a ride to a driver, system determines whether driver is logged onto the app and whether they are in the correct vehicle type as specified in the booking.
Assign new driver to a ride by email address only, driver then self on-boards in the vehicle and ride is pulled through.
Assign a ride to an affiliate.
Messaging panel that displays.
Send fleet message to the driver app, and / or SMS message
See map of fleet location and status.
Mouse over ride and popup will show you accurate arrival time of the vehicle and distance, key when client is on the phone asking where the car is. Also show time and distance to destination once status has changed to passenger on board.
Map to show exact location of vehicle in relation to the addresses listed against the booking.
When allocating rides for the next day page shows who is available and which rides needs to be assigned. The system can also be set to show each driver a choice of rides to select from based on their home address.
View of all rides sent to an affiliate
Ride audit page to show complete history with dates and times of who changed / updated what and when, along with map that shows where driver was when statuses were updated.
Ride issue management control.
View to see which drivers have not logged on inline with their determined shifts.
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